Return & Refund Policy

Return Eligibility and Timeframe

At My Store, you can return most products within 30 days of delivery. Returns requested after this 30-day period will not be accepted unless required by law.

Conditions for Returns

To be eligible for a return, products must meet all these conditions:

Unused and in their original condition, allowing for reasonable inspection
Undamaged by improper use
Returned in the original packaging, when applicable
Include all original accessories and components
Match the original purchase order

Non-Returnable Products

These items cannot be returned due to their nature or legal restrictions:

Customized or personalized items
Hygiene-related products
Final-sale merchandise
Other products restricted by applicable law

How to Request a Return

Contact My Store customer support at hansoyowi@gmail.com before sending any return.
Provide your order details and a clear explanation for your return request.
Promptly respond to any requests for additional information or photos needed to evaluate your return.
If your return is approved, you will receive instructions on how to ship your item back.

Return Shipping Costs

If you return an item due to personal preference, size, or a change of mind, you will be responsible for paying the return shipping costs.

If your product arrives defective, damaged, or incorrect, My Store will provide instructions that may include covering your return shipping expenses.

Original shipping charges are generally non-refundable where allowed by law.

Refund Processing

Returned items are inspected upon receipt to confirm they meet return conditions.
Once approved, refunds will be issued to the original payment method.
Refunds typically appear within 5-10 business days, depending on your payment provider.