Shipping Policy
Order Processing at My Store
We begin preparing your order for shipment as soon as your payment is confirmed. Typically, this processing takes 1-3 business days. However, product availability, order volume, weekends, holidays, and other operational factors may cause variation in this timeframe. If your order includes multiple items, they may be shipped separately, resulting in multiple packages arriving at different times.
Shipping Options and Fees
Shipping methods are customized based on your delivery address, the items purchased, and the package size. During checkout, you will see available shipping options along with estimated delivery times specific to your order.
Shipping fees are calculated individually for each order and displayed clearly before you finalize your purchase. Any promotional shipping discounts will automatically apply if you meet the eligibility criteria presented during checkout.
Delivery Time Estimates
After processing, standard shipping generally takes 5-10 business days for delivery. These delivery estimates are approximate and may be affected by external factors including:
- Severe weather conditions
- Carrier service delays
- Customs processing for international orders
- Public holidays
- High seasonal demand
- Transportation disruptions
- Other unforeseen events
Due to these variables, delivery times should be considered estimates rather than guaranteed arrival dates.
Tracking Your Order
If tracking is available, My Store will provide tracking information once your order has shipped. Please note that carriers may require additional time before the first tracking update appears.
Shipping Address Responsibilities
You must provide complete and accurate shipping information during checkout. Incorrect or incomplete addresses can cause delivery delays, additional fees, or result in packages being returned to My Store.
Handling Delivery Challenges and Delays
Several factors beyond our control can delay delivery, including but not limited to:
- Carrier service interruptions
- Inclement weather
- Customs procedures
- Public holidays
- High order volumes during peak seasons
- Transportation disruptions
- Incorrect address details
- Other unexpected conditions
Because of these potential issues, delivery dates are estimates and not guarantees.
Damaged Shipments
If your package arrives damaged, contact My Store immediately at hansoyowi@gmail.com. You may be requested to provide photographs of the damaged package, shipping label, and product to help us resolve the matter promptly.
Lost or Missing Packages
If tracking shows your order was delivered but you cannot locate it, please reach out to My Store for support. We will review tracking information and work with the carrier to investigate your missing package.
International Orders
For shipments outside the United States, customs duties, import taxes, brokerage fees, or other charges may apply. These costs are the responsibility of the recipient unless specified otherwise.
Undeliverable Packages
Packages returned to My Store due to incorrect address information, failed delivery attempts, refused shipments, or other issues related to the recipient may incur additional shipping or handling fees as allowed by law.